Privacy Policy

Effective date: August 5, 2026
Last updated: August 5, 2026

The Backyard District LLC ("The Backyard District," "TBD," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://thebackyarddistrict.com or any page on our website, submit a form, join our preview or marketing lists, request information, communicate with us, visit our showroom, purchase a product or service, or otherwise interact with us.

1. Owner and Data Controller

The Backyard District LLC
1582 E Commercial Blvd., Unit 4
Oakland Park, FL 33334
Email: [email protected]
Phone: (954) 445-2550
Website: https://thebackyarddistrict.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact information: your first and last name, email address, telephone number, mailing address, delivery address, and location.

Inquiry and preference information: the products or services you are interested in, preferred models or features, appointment requests, budget or financing interests, anticipated purchase timeline, and information included in forms, messages, calls, or showroom conversations.

Transaction and customer information: quotes, orders, purchases, deposits, invoices, payment status, delivery or installation details, warranty information, service history, and customer-support communications.

Payment or financing information: information needed to process a payment or financing application. Payment card and financing information may be collected and processed directly by third-party payment processors or financing providers under their own privacy policies. We do not necessarily receive or retain complete payment card or financing account details.

Communications information: emails, text messages, call records, voicemail messages, form submissions, survey responses, reviews, and other communications with us. Calls may be recorded or monitored where permitted by law and with any notice or consent required by law.

Device and website-use information: IP address, browser type, device identifiers, pages viewed, links clicked, referring pages, approximate location derived from an IP address, dates and times of visits, and other website activity collected through cookies, pixels, tags, logs, and similar technologies.

Other information you voluntarily provide: any additional information you choose to give us.

Please do not submit sensitive personal information that we have not requested.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you submit a form, contact us, visit our showroom, request a quote or appointment, make a purchase, request service, or communicate with our team.

Automatically when you use our website, including through cookies and similar technologies.

From service providers that help us operate our website, customer relationship management system, communications, advertising, analytics, payments, financing, delivery, installation, warranty, or service operations.

From manufacturers, referral partners, social media platforms, advertising platforms, or other sources when permitted by law.

4. How We Use Personal Information

We may use personal information to:

Respond to questions, requests, and product inquiries.

Schedule showroom visits, consultations, deliveries, installations, and service appointments.

Prepare quotes, process orders and payments, coordinate financing, and complete transactions.

Deliver products and services, provide customer support, administer warranties, and maintain service records.

Send transactional communications, such as appointment confirmations, order updates, delivery notices, service communications, and account-related messages.

Send marketing and promotional communications when permitted by law, including information about special offers, events, products, inventory, showroom updates, and services that may interest you.

Personalize your experience and measure the effectiveness of our website, advertising, and marketing.

Maintain, secure, troubleshoot, and improve our website, systems, products, services, and business operations.

Detect and prevent fraud, misuse, security incidents, or other unlawful activity.

Comply with legal obligations, enforce our agreements, resolve disputes, and protect our rights, customers, personnel, property, and business.

Carry out any other purpose disclosed to you when the information is collected or with your consent.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic and performance, measure marketing results, and provide or improve advertising.

These technologies may collect device and website-use information and may allow advertising or analytics providers to recognize your browser or device over time and across different websites or services. You can adjust your browser settings to block or delete cookies. Where a cookie preference tool is available on our website, you may also use it to manage non-essential cookies. Blocking some technologies may affect how the website functions.

Our website may not respond to every browser-based "Do Not Track" signal because there is no universally accepted standard for those signals. We will process legally recognized opt-out preference signals where required by applicable law.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

Website, hosting, customer relationship management, communications, analytics, advertising, security, and information-technology service providers.

Payment processors, lenders, and financing providers involved in a transaction or application you request.

Product manufacturers, distributors, warranty administrators, delivery providers, installers, technicians, and other contractors that help us provide products, fulfill orders, perform services, or support warranties.

Professional advisers, including accountants, insurers, auditors, and attorneys.

Government agencies, regulators, courts, law-enforcement authorities, or other parties when disclosure is required or permitted by law or is reasonably necessary to protect rights, safety, property, or the integrity of our business.

A buyer, successor, lender, or other relevant party in connection with a proposed or completed merger, financing, reorganization, sale of assets, acquisition, or similar business transaction.

Other parties at your direction, with your consent, or as otherwise disclosed when the information is collected.

We may also disclose information that has been aggregated or deidentified so that it cannot reasonably identify you.

We do not sell personal information for money. Certain uses of advertising or analytics technologies may be treated as a "sale," "sharing," or targeted advertising under some state privacy laws. Where applicable, you may request to opt out as described in Section 10.

7. SMS and Mobile Messaging Privacy

If you provide your mobile telephone number and consent to receive text messages from The Backyard District, we may send you messages related to your inquiry, appointments, orders, services, products, events, special offers, discounts, new product updates, and other marketing or promotional content consistent with the consent you provided.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency varies.

Message and data rates may apply.

Reply STOP to any text message to opt out. You may also revoke consent through any other reasonable method that clearly communicates your request.

Reply HELP to any text message for assistance, or contact us at (954) 445-2550 or [email protected].

After an opt-out request, you may receive one non-promotional confirmation message. You may continue to receive communications that are legally permitted or necessary to complete an active transaction, provided through another channel, or separately authorized by you.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to service providers and subcontractors that help us deliver messages, provide customer service, maintain our systems, or otherwise support our communications. Text-messaging originator opt-in data and consent will not be sold or shared with third parties for their own marketing or promotional purposes.

Wireless carriers are not liable for delayed or undelivered messages.

8. Email Marketing

You may unsubscribe from promotional emails by using the unsubscribe link included in those emails or by contacting us. Even after you unsubscribe from marketing emails, we may continue to send non-promotional communications concerning an inquiry, appointment, order, payment, delivery, warranty, service request, or other ongoing business relationship.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, provide products and services, administer warranties, resolve disputes, enforce agreements, meet legal, tax, accounting, insurance, and compliance obligations, and protect our legitimate business interests.

Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When personal information is no longer reasonably required, we may delete, deidentify, or securely dispose of it.

10. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to or confirmation of personal information we maintain about you.

Request correction of inaccurate personal information.

Request deletion of personal information.

Request a portable copy of certain personal information.

Opt out of certain targeted advertising, profiling, sales, or sharing of personal information when those rights apply.

Withdraw consent where our processing is based on your consent.

Appeal a decision we make concerning a privacy request, when required by applicable law.

Receive equal service and pricing without unlawful discrimination for exercising an applicable privacy right.

To make a privacy request, email [email protected] or call (954) 445-2550. Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before fulfilling a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer's identity.

Some information may be exempt from a request or retained as permitted or required by law. We will respond within the period required by applicable law.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

12. Children's Privacy

Our website, products, and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

13. Third-Party Websites and Services

Our website may link to third-party websites, platforms, financing providers, manufacturers, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before providing personal information.

14. Legal Requests and Protection of Rights

We may preserve, use, or disclose personal information when we reasonably believe it is necessary to comply with applicable law, regulation, legal process, or governmental request; investigate or prevent fraud, security incidents, or unlawful activity; enforce agreements; or protect the rights, safety, property, and interests of The Backyard District, our customers, or others.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

16. Contact Us

Questions or requests concerning this Privacy Policy or our privacy practices may be directed to:

The Backyard District LLC
Attn: Privacy
1582 E Commercial Blvd., Unit 4
Oakland Park, FL 33334
Email: [email protected]
Phone: (954) 445-2550